We’re all about delivering good vibes—fast, discreetly, and reliably. Here’s everything you need to know about how your goodies make their way to you, and what to do if something’s not quite right.

Packaging & Discretion

We take your privacy seriously. All orders ship in plain, unmarked packaging—no logos, no product names, and no branding.

✨ To keep it discreet, your shipping label will list "PILLC" as the sender (Pleasure Intro LLC). So whether it’s a gift to yourself or a surprise for someone else, your secret’s safe with us.

Shipping Info

📦 $5 flat-rate standard shipping within the U.S.
🚚 FREE shipping on U.S. orders over $75
🎁 Discovery Boxes ship at a flat rate of $9.90
⏱ Orders ship within 24–48 business hours (Monday through Friday)

We currently ship only within the U.S., but feel free to email care@pleasureintro.com for special international requests—we may be able to help!

You’ll get tracking info as soon as your order ships. Most packages go out via USPS, though larger orders may be shipped via UPS or FedEx. Orders over $200 may require a signature on delivery.

Returns & Cancellations

Due to the intimate nature of our products:

❌ All sales are final.
🧼 We don’t offer returns or exchanges to maintain the highest hygiene standards.
💬 We’re here to help before you buy—just email us at care@pleasureintro.com with any questions!
✅ Please double-check product details and sizing before checkout.

Received Something Damaged?

If your item arrives damaged or defective:

🛠 Email care@pleasureintro.com within 30 days of delivery
📸 Include your order number + a photo or video of the issue
🔄 We’ll do our best to send a replacement of equal or greater value

All powered items come with a manufacturer’s warranty (see product packaging). Please inspect everything upon delivery so you know who to contact if anything goes wrong later.

Order Cancellations

🛑 You can request to cancel your order if it hasn’t shipped yet—just email us ASAP at care@pleasureintro.com
💳 Orders that are cancelled after payment may be subject to a 3–5% processing fee
📬 If your order has already shipped, we can’t cancel or refund it

Still Have Questions?

Reach out to us anytime at care@pleasureintro.com — we’re always happy to help you shop smart, safe, and stress-free.